PolyAI
#5 Customer Supportby PolyAI · Best for voice-first customer support
Also known as PolyAI, Poly AI
PolyAI builds voice-first AI agents that answer customer calls and resolve them end to end — handling bookings, account questions, and service requests in natural conversation rather than a phone-tree menu. It is priced per minute of agent time, scaling with call volume, with enterprise deployment via its sales team. It suits contact centres where the phone, not chat, is the main support channel.
Pricing
Custom (per-minute)
Per-minute pricing that scales with call volume, including maintenance and 24/7 support; enterprise contracts via sales, custom brand voice available
Free tier: No · Open source: No
Strengths
- + Voice-first — built for phone support rather than chat with voice bolted on
- + Per-minute pricing scales with call volume instead of a flat platform fee
- + Custom brand voice built from recordings of a chosen speaker
Limitations
- − No public pricing or self-serve — enterprise sales process only
- − Phone-centric; chat and email support are not the focus
Best for
How PolyAI works
PolyAI is the voice specialist of the support-agent category. Where Fin, Sierra, Decagon, and Ada all lead with chat and add voice, PolyAI is built the other way around: its agents answer the phone and hold a natural conversation, handling bookings, account questions, and service requests without the caller navigating a menu tree. For businesses whose customers still overwhelmingly call — restaurants, hotels, utilities, banks — that focus matters.
Its pricing model is unusual and well-matched to the problem: you pay per minute of agent time, scaling with call volume, with maintenance, performance improvements, and 24/7 support included. That compares against the per-minute economics of a human contact centre rather than against a software subscription, which is exactly how buyers in this space think. Enterprise customers can also commission a custom brand voice built from recordings of a specific speaker.
The trade-offs are the usual enterprise ones plus a narrow focus. There's no public pricing and no self-serve — you go through a sales process and a deployment. And it's phone-centric: if your support is chat- and email-led, Fin's $0.99-per-resolution model or Ada's multichannel coverage will fit better. PolyAI is the right answer when the phone is the channel that matters.
What people use PolyAI for
Answering the phone 24/7
Resolve routine calls — bookings, account questions, service requests — in natural conversation at any hour.
High-volume contact centres
Pay per minute of agent time so cost tracks call volume rather than headcount or seats.
Branded voice experience
Deploy a custom voice built from a chosen speaker so calls sound distinctly like your brand.
Alternatives to PolyAI
Other customer support agents in the index, ranked.
PolyAI FAQ
What is PolyAI?
PolyAI builds voice-first AI agents that answer customer calls and resolve them end to end — bookings, account questions, service requests — in natural conversation rather than a phone menu. It's priced per minute of agent time and sold to enterprises through a sales process.
How much does PolyAI cost?
PolyAI uses per-minute pricing that scales with your call volume, including maintenance, ongoing performance improvements, and 24/7 support. There's no public price list or self-serve tier — pricing comes through their sales team, and the comparison buyers make is against contact-centre cost per call rather than a software subscription.
Is PolyAI better than Intercom's Fin?
They solve different channels. Fin is the best all-round choice for chat, email, and phone with transparent $0.99-per-resolution pricing. PolyAI is voice-first and built specifically for phone support at volume, with per-minute pricing. Choose Fin for chat-led support, PolyAI when the phone is your main channel.
Can PolyAI use my brand's own voice?
Yes — enterprise customers can commission a custom voice built from recorded samples of a specific speaker, so the agent sounds unique to your organisation rather than using a generic stock voice. Custom voice requests go through your PolyAI account manager.